Account Managment

[Hoffs]

I've been trying to reactivate an account on EA for a few days, but every time I try to finalize the payment all I get is:

"There was an error processing your request!"

Very helpful indeed. I get the same error using either of my credit cards. Any ideas what solution there is to this, if any?

[ii & Sabin]

I had to get rid of all my credit card info and start over (but i can not remember how i deleted the information!)

[Adrianas]

I know how frustrating it can be to call them, but you might still try that.  Sometimes that works like a breeze.

[Aislinn]

calling them might be a good solution would there be a working service line in europa, well i don't know if there is one in GB but there is none in Austria.

[chazzooker]

I had the same problem.then next day I went to get gas and my credit card was put on hold due to possible fraud.because I keep trying and had multiple charges from EA.I got my card reactivated and had to call to get UO acount active again.good luck

[Czarina]

Im having a rotating issue now where everytime my accounts are due for payment two of them get deactivated.   they are set to renew two accounts week 1 and two accounts week 2    but when week 1 hits they deactivate my week 2 accounts. so basicaly i loose a week of play on two accounts.  i havent bothered calling bout this cause im just gunna continue to buy gametime with in game gold instead. im tired of giving EA my money.

[Rothen]

Am also getting the 'error' message on a newly acquired account.  Am waiting now on an e-mail concerning the issue.  Hopefully something will happen with it this week.

[Vortex]

Wow, now that's brilliant business sense...

"We have people WANTING to give us money but we are unable to take it"

[Hoffs]

Wow, now that's brilliant business sense...

"We have people WANTING to give us money but we are unable to take it"

Yep, it's a total joke, like everything they do. Getting the same error on another account I've tried to reactivate. I would try deleting the CC info and adding it anew, but don't know how to do that. No way I will be calling anyone about this, especially not if it is to the US. I may email them but there doesn't seem to be any link available for email support. What a truckload of shite that company really is. It beggars belief.

[chazzooker]

Thank you for contacting BioWare Mythic Support.

Due to the sensitive nature of your request, you will need to contact our phone support team at 1-650-628-1001.

If there is anything else we can help you with, please let us know.

Sincerely,

Player Relations BioWare Mythic, A Division of EA.               
I have spent over 5 hours on the phone trying to get this worked out and last time they told me I would get a e mail resolving the issue. So much for hope!!

[Vortex]

I'm speechless. And those of you who know me, know how rare that is.

[Aislinn]

best is to buy GTCs .... and for europeans its cheaper anyway... well when you have a CC

[Rothen]

Looked for them on the UO site, but apparently they are having a problem with those as well?  What is the name or title of the cards you get, and do you get them on-line?  Thanks