Account Management

[ii & Sabin]

Just read this on UO Hall - thought it might be of interest here

I had similar problems and more, with this pathetically designed, tested(?) and implemented "account management" system. It seems EA management wishes to make it incredibly difficult to opt-out of their "automatic renewal" billing procedure. You are required to "contact support" to request NO automatic renewal.... good luck trying to find a _link_ for this... I believe the only way is to actually PHONE their customer support center.

So, IMHO the management is actively placing barriers to discourage/prevent customers from refusing to accept _automatic_ "re-subbing".

I finally found the method for doing this Online:

1) Select the account to renew. You may be able to create a new trial account if you have no old(lapsed) ones linked to the new system.

Or: If you already have a linked ACTIVE account, you may choose this account. Be sure to <press> the [set description] button near the bottom of the page (at least once). There is no indication that this "button" functions. However, from a guide posted by "Larisa":
{GUIDE} How to get to your accounts management page
Larisa adds this NOTE: You will not see the update renewal button or the cancel subscription button until you click on the orange button labeled SET DESCRIPTION in the upper right corner.

Therefore, use the "update renewal" button to proceed.

2) You will be directed to the "Select Subscription Type" page.

3) choose [continue] {Use default -bullet- selection, this choice will be irrelevant as you will soon see...}

4) You will be directed to "Select Your Payment Method" page.

5) Look in the upper right corner: see [Manage Accounts] button/tab.

That is _the KEY_. When you select the above button/tab, you will be directed to the "Manage Accounts" page: here you can DELETE or EDIT or "Add A New Credit Card".

Additional notes:

Linking accounts uses the format:
"[account user name]_uo" = "Mythic Master Account"

My Discover Card did not work. This seems to be a longstanding problem with EA's billing system because I have encountered it before. Discover Card always worked with the "old" UO/Mythic" account management website.

I phoned customer service. The CS agent was very nice, and very familiar with the ongoing billing problems. However, until pressed he was unable to offer a solution. We decided to have him attempt to clear the credit card data from his end. This was attempted and it appeared from his end that it was done. Not so, as I found when logging back into the EA account management site. That is when I finally found the method described above to Edit/Delete credit card data.

Though I successfully(?) deleted, then re-entered my Discover Card data, the system still refused to accept this cc account, and insisted I use "another credit card". I have only one cc, so I had to use my elderly mother's card as a last resort. The next day, I went back to the account management website and using another(lapsed) UO account, navigated back to the place where I could delete (mother's) card data. Therefore: NO card data on file for automatic renewal.

As a minor side note, the "set description" button on the main account page does not _appear_ to work. (See reference to Larisa's guide, above.)

LoneSwan
{in Virginia}