chat support help.....

[Aislinn]

i orderd a 180 GTC at the Gametime store and payed with KK. got a order id and that i should get an email with the GTC... waited two days no mail... and yes i looked at the spam folder too.
thought... well i go and talk to someone at the chat support - category billing/purchase
i waited 1 hour 17 minutes ... had to go to the bathroom thought no problem am on place 327,    was gone 2 minutes came back chat closed because the support guy thought after saying hello and no response came from me that i left and closed the window .... i thought ... well bed timing i try it again... waited 2 hours and 7 minutes:

here my conversation:

Hi, my name is Ankur. How may I help you?
sylvia wiehart: hello
sylvia wiehart: i bought a 180 day GTC at the gametime store .... i should get an email with the code but i didn't get one
sylvia wiehart: thought maybe there was something wrong and bought a second one today... again no mail
Ankur: Answer Title: Technical support for other countries and languages Answer Link: http://support.ea.com/app/answers/detail/a_id/117
sylvia wiehart: i don't have a technical issue.....
sylvia wiehart: i jjust didn't get what i ordered...
Ankur: You may contact our phone support team at the given link to have better resolution.
sylvia wiehart: well the phone number isn't working ... *chuckles*
Ankur: It is there & in working condition, however you may contact any time with our phone support team later.
sylvia wiehart: ok
Ankur: Is there any other query for which I could assist you today ?
sylvia wiehart: no .... that was all thanks
Ankur: Thank you for contacting EA customer support. have a nice day.

i am really amazed how helpfull their supportteam ist.... extremly competent, friendly and hmm how should i say ... and how zealous to please their customers!

[Rothen]

Hope you get it resolved soon.  Sucks that they have different numbers for players who can speak English but live in another country.

[Tjalle]

Aislinn, I read your post on UHall.

If you ever need any help with any Swedish mails, let me know and I´ll translate.

[chazzooker]

Id call my credit card company and tell them u never received what upaid for.

[Aislinn]

tjalle, i was able to translate it... but thanks *grins* so you can speak swedish?

sorry i didn't update the whole thing.
after a week i could solve the problem... got my codes! YEAHHHH

i wrote 4 mails to EA .... got an answer to every single one of my mails.... after a month *giggles*
seriously .... i got an answer to each of my mails a month after i wrote them asking me if the problem is solved or if i still need assistance *grins*
thats real funny isn't it?
wrote them yes i solved the problem but there is still no working phone number for austria support.... well i will see in a month what they write back *smirks*

fastest customer service on planet earth *grins* 

[Tjalle]

Yesterday I got an e-mail from them about a page I made in July(!) so yeah, fastest costumer service on planet Earth heh. 

I´m glad to hear you got your problems solved though.

And yes, I live in Sweden so I´d be more than happy to help out.