I recently had a problem with custom carpet pieces that ended up in my house packing crate. Either (a) I opened the crate and my client crashed or (b) I opened the crate and could see the carpet pieces, but when I tried to move them it told me that I could not "pick them up." :-[
Well, this morning I realized what the problem was - the carpet squares were actually *locked down* in the crate! Which is why it would not let me take them out. When I double clicked them, they still looked the same, but I was able to then move them. And no, no one at EA told me this although I had called a GM and filed a report on it. I just happened to think about trying it this morning.
I share it here, just in case this ever happens to anyone else. And I will follow up on the EA incident report.